Política de envío
Delivery Policy
Effective Date: July 2026
At MidronePro, we are committed to delivering your order quickly, safely, and efficiently. Please read our delivery policy carefully before placing your order.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During periods of high demand, product launches, or holidays, processing times may be extended. If this occurs, we will notify you by email.
Shipping Destinations
MidronePro ships to customers in over 200 countries worldwide. Shipping availability may vary depending on local regulations and courier restrictions.
If we are unable to deliver to your location, we will contact you promptly and issue a full refund if necessary.
Delivery Times
Estimated delivery times after dispatch are:
| Destination | Estimated Delivery Time |
|---|---|
| Europe | 5–12 Business Days |
| United States & Canada | 6–15 Business Days |
| Australia & New Zealand | 7–18 Business Days |
| Rest of the World | 7–20 Business Days |
Please note that these are estimated delivery times and are not guaranteed. Delays caused by customs, weather conditions, carrier issues, or other circumstances beyond our control may occur.
Shipping Costs
Shipping charges are calculated automatically during checkout based on:
- Delivery destination
- Product weight and dimensions
- Selected shipping method
Any available free shipping promotions will be displayed during checkout.
Order Tracking
Once your order has been shipped:
- You will receive a confirmation email with your tracking number.
- Tracking information usually becomes available within 24–72 hours after shipment.
- You can track your order using the link provided in your shipping confirmation email.
Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, VAT, or local taxes imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
MidronePro is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
If you notice an error after placing your order, please contact us immediately. We will do our best to update your order before it ships.
Lost or Delayed Shipments
If your package appears delayed beyond the estimated delivery period:
- Check the tracking information.
- Contact the shipping carrier if applicable.
- Contact our Customer Support team for assistance.
We will work with the carrier to resolve the issue as quickly as possible.
Damaged Deliveries
If your order arrives damaged:
- Contact us within 48 hours of receiving your package.
- Include your order number and clear photographs of the damaged item and packaging.
We will review your claim and arrange a replacement or refund where appropriate.
Contact Us
If you have any questions regarding your delivery, please contact us:
Email: sales@midronepro.com
Our customer support team is committed to responding as quickly as possible during normal business hours.
Thank you for choosing MidronePro. We appreciate your trust and are committed to providing a reliable delivery experience for every order.